What can I do if I lose the combination/key to my safe?
Now it seems like so many things in our lives require a password, a PIN or other type of code. And of course, this includes your safe lock. With all these secret codes, it’s no surprise how easy it is to forget your email password or lose your safe’s combination code. But what happens if you forget your safe’s combination code or misplace its key? Depending on the type of lock that came with your Liberty Safe, you have a few options.
The Easiest and Best-Case Scenario
You cannot simply call your dealer and ask for your safe’s combination or key. If you attempt to do that without previously registering your safe after purchasing it, you're very likely to be disappointed with the answer you'll receive when you call. Liberty Safe’s policy isn't to give out combinations or keys to safes that have not been registered. This policy protects you and our other customers from theft because anyone could call us and claim to be you.
Registering your safe online serves multiple purposes. First, it’s the quickest and easiest way to activate your safe’s warranty. You don’t have to worry about sending your warranty card and worrying if it will get lost in the mail or that someone could get unauthorized access of your safe’s serial number. After registering your safe online, Liberty Safe will email you a copy of your warranty. But most importantly, you are creating a record of ownership that we can refer to if you ever lose your combination or key.
Filling Out a Combo Request Form
If you haven’t registered your safe with us or stored your combination code in our combo vault, you’ll need to go through our combo request process. You will need to download and print our “Combination/Duplicate Key Request Form,” fill it out, have it notarized to prove to us that you are who you claim to be, and provide payment via credit card or check. Once we receive your completed and notarized form and payment, you’ll be provided with your combination via fax or email within three to five business days.
If you need immediate access to your safe’s combination, you’ll need to hire a certified locksmith. However, you must contact Liberty Safe first and have the locksmith contact us, too. Failure to do so will void your safe and safe lock warranties.